Supervisor, Customer Utility Technology

OUC - The Reliable One, an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Supervisor, Customer Utility Technology to join the Digital & Technology division.

We are looking for a skilled information technology professional with knowledge of utility applications and experienced in supporting business operations to serve as a subject matter expert across the Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems. Seeking extensive business analysis and/or technical experience with Oracle Utilities database products (CC&B, MDM, and/or Head End System) and application framework.

In this role, you will be responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to: client interface; system incident triage; solution development; release coordination; environment coordination; quality assurance coordination; product vendor interface; IT Operations interface; on-call support; staff development; and performance evaluations.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• Minimum of seven (7) years of progressive experience in providing analysis, technical solutions, patching & maintenance, and support of business operations utilizing advanced business applications, to include:
• Minimum of five (5) years in a role involving support of stable environments and systems;  usage and availability of systems; design, documentation, configuration and/or development, and delivery of stable, high quality solutions; all in relationship to Major Utility Applications such as CIS, MDM, SalesForce and/or other utility applications and applicable integrations (e.g. CC&B, MDM, SOA, SGG, ESB, AMI, Real-time transactions and updates such as payments) with three (3) of those years being actively involved with solutions for Billing, Metering, AMI, Real-Time Payments.  
• Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts
• Experience with Java, OUAF, ESB, and APIs (required)
• Experience with Jira, Groovy, Control-M, WebLogic, and/or Oracle ILM applications (preferred)

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location 
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: (Commensurate on experience)

Location: Reliable Plaza - 100 W. Anderson Street, Orlando, FL 32801 USA

Schedule: Hybrid (one day per month in office) Please note: the hybrid schedule is subject to change based on operational needs and OUC Policy

 Please see below a complete Job description for this position.

Job Functions:

Responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to: client interface; system incident triage; solution development; release coordination; environment coordination; quality assurance coordination; product vendor interface; IT Operations interface; on-call support; staff development; and performance evaluations.

Primary Functions:

• Supervise and lead the work of an assigned Technology Product Delivery team in day-to- day activities and participate with the management in establishing accountabilities, goals, & objectives;
• Balance team workload and help to ensure effective team outcomes and deliverables; ensure all team tickets (IT Requests) are managed, completed and documented by department’s Service Level Agreements;Serve as a subject matter expert across one of the following

Enterprise Resource Planning (ERP),

Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems;

• Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes;
• Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades and/or replacing existing applications;
• Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing; prepare workload planning/capacity; directly manage individually assigned projects;
• Provide expertise and consultation for all components in core assignment; directly manage and/or provide back up to individually assigned products; apply understanding across operational areas of OUC and interactions with one of the following product sets Meter to Cash,ERP systems;

• Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives; delegate assignments and authority as appropriate;
• Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions;
• Ensure compliance with OUC safe work practices and foster a cohesive environment;
• Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance;
• Advocate and monitor application change implementation to be in compliance with change management committee governance;
• Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps;
• Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meetings;
• Establish and manage collaboration tools (i.e. Sharepoint, Share drive, Documentum);
• Perform other duties as assigned;

Operations Role:

• Provide leadership in needs assessment and the elicitation of functional requirements for application software using structured user interviewing techniques;
• Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques;
• Lead team to design and execute test plans for unit, integration and user acceptance tests;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes;

Technology Role:

• Provide leadership in needs assessment and the elicitation of technical requirements for application software using standard system and development methodology techniques;
• Define and document system logical view, general requirements and proposed logical view of structural and technical changes;
• Lead team to design and execute requirements, integrations, and environment to define and support end-to-end testing;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; maintain general development accepted practices and naming conventions to ensure quality; develop and maintain architectural diagrams and other generally accepted system documentation review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes.

Working knowledge of all, but not limited to the following:

• Assigned technology product and/or enterprise applications (i.e. Oracle EnterpriseOne, Oracle Customer Care & Billing System, Oracle Meter Data Management, Oracle Smart Grid Gateway, Connexo NetSense, EMC Documentum Enterprise Content Management System, Unify Telephony, Unify Unified Communications, Omni-channel, Business Intelligence (BI), data warehouse, Enterprise Service Bus (ESB), Web, and other related key systems);

•  Java and SQL;

•  Budget reports;

•  Request for proposals (RFPs) and contracts;

•  Analysis of utility operations and infrastructure practices;

• Utilizing, researching, and piloting new technologies;

•  Project management;

• Technology product management;

Familiarity with all, but not limited to, the following:

• Supervisory responsibilities to include: preparation of performance evaluations, reviewing time sheets and attendance records, summary of work produced, monitoring  SLA (Service Level Agreement), and key performance metrics; Outside and inside contacts to carry out organization programs or occasional contacts;

• Effective interpersonal, active listening, and written and verbal communication skills;
• Skills related to motivation, encouragement, develop, and resolving conflicts of employees;

Ability to:

• Organize and prioritize;

•  Lead, coach, and evaluate teams and assigned staff;

•  Evaluate business processes and identify opportunities for technology solutions and/or enhancements;

• Make decisions effectively;

• Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/Years of Experience Requirements:

• Bachelor’s Degree required. Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• Minimum of seven (7) years of progressive experience in providing analysis and support of business operations utilizing advances business applications, to include:
• Minimum of five (5) years in a role involving support, usage and configuration and/or development of ERP, CIS and/or other utility applications (e.g. E1, CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation.
• Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts

• Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (preferred)

Physical Requirements:

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled 

Education/ Certification/Years of Experience Requirements:

• Bachelor’s Degree required. Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• Minimum of seven (7) years of progressive experience in providing analysis and support of business operations utilizing advances business applications, to include:
• Minimum of five (5) years in a role involving support, usage and configuration and/or development of ERP, CIS and/or other utility applications (e.g. E1, CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation.
• Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts

• Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (preferred)

About Orlando Utilities Commission

Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida and 14th largest municipal in the country. OUC provides electric, water, chilled water and lighting services to more than 240,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.OUC has maintained the best electric reliability in the state of Florida for 18 years in a row. And its water, known as H2OUC, was named the best drinking water in the state in 2004 by the Florida Section of the American Water Works Association (AWWA).OUC is focused not just on reliability and affordability but weaves sustainability into everything it does. This includes opening the area’s first community solar farm, installing nearly 150 electric vehicle charging stations, implementing a comprehensive corporate recycling program, and encouraging its customers to use energy and water as wisely as possible.We have lived up to our name by providing the most reliable electric service in Florida and finishing well ahead of the state’s investor-owned utilities in key performance areas that measure overall electric distribution reliability.... What does that mean for you? It means you can rely on us to provide reliable and affordable electric and water service to you in an environmentally responsible manner. We are committed to:OneAvoiding interruptions to your serviceTwoRestoring your service promptly if an outage should occurThreeKeeping you informedFourContinually improving our systems so you always receive the most reliable servicehttps://issuu.com/oucthereliableone/docs/ouc_historybook_web_single_pgs

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